Counter Assist

Specialty retail

Sample engagement. The outcome is representative, until real work replaces it.

Draft helper

Draft

Shop voice

A short starting draft, ready for the counter to edit.

Problem

Product descriptions and customer replies sat unfinished. The blank page was the slow part, not the product knowledge.

A draft helper that starts from the shop's own catalog and voice. Staff edit the draft, then send it. It is not a chatbot on the public site.

Staff write from a starting draft instead of a blank page.

A narrow internal tool for product descriptions and replies. Staff instruction is part of the handoff.